“I can’t do too much yet, because I’ve got a few snakes in the business. Yeah I’ve got snakes all over the place. Just - you know - stop signs, here and there. Holding me and the business back. And unfortunately I’m going to go down the path of firing them all. Like Carlos. As much good as he’s done for the business, as a business owner I can’t have him doing whatever he wants. I’ve got to take this as a challenge.” —Overheard at the coffee shop.